Serrato Luz S.L. - San Pedro de Alcantara
A 0.06 km
Fontanería El Rayo — Directorio de Fontaneros y Empresas de Fontanería
Fontanería El Rayo — Directorio de Fontaneros y Empresas de Fontanería
Oasis Energy Solutions es un contratista de aire acondicionado con más de 20 años de experiencia en la instalación y mantenimiento de sistemas de refrigeración y calefacción para propiedades residenciales y comerciales en el sur de Andalucía. Especializados en marcas como Daikin, Mitsubishi, Panasonic y Toshiba, ofrecen soluciones completas que incluyen bombas de calor, calefacción por suelo radiante y sistemas solares.
Ubicada en C/. Dublín, 19, Pol. Ind. San Pedro de Alcántara, 29670 Marbella, Málaga, Oasis Energy Solutions atiende a clientes desde Sotogrande hasta Málaga, con equipo de ingenieros cualificados y autorizados por el Ministerio de Industria.
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Acaban de montarme un equipo de a/a y me han parecido buenos profesionales, serios y cumplidores. Por mi experiencia, los recomiendo, sin duda.
Muchas gracias, Gonzalo. Gracias por confiar en nosotros y tomar el tiempo para compartir tu experiencia.
Un saludo, Alex
🇬🇧 Terrible experience with Oasis. Since May, I've been trying to get a date for a simple filter cleaning service for my air conditioning, and it's now June 16. Despite repeated WhatsApp messages and calls, they only reply with excuses like "we're too busy" or "we’ll contact you soon." For the sale and installation of the AC, they had no problem being quick and responsive. But now that it’s time for basic maintenance, they’re completely unreliable. No clear communication, no service, and nobody on the phone is able to schedule anything. Completely unacceptable. I do not recommend them at all.
🇪🇦 Una experiencia pésima con Oasis. Desde mayo estoy intentando conseguir una cita para una simple limpieza de filtros del aire acondicionado, y ya estamos a 16 de junio. Les he enviado muchos WhatsApps y he llamado mil veces, y solo me responden con excusas como "estamos muy liados" o "ya te llamaremos". Para venderme el aire y hacer la instalación fueron rapidísimos. Pero ahora, para algo tan básico como el mantenimiento, no responden ni dan soluciones. Atiende el teléfono una persona que no puede ni dar fechas ni ayudar. Vergonzoso. No los recomiendo en absoluto.
Hello Fátima,
I think you are being a little harsh. But looking at other reviews you have left, perhaps I shouldn’t be surprised.
You received a quote on 15th May. We actually gave you a date for 22nd May, but apparently you had returned to Madrid without saying anything to us. The quote also stated that you should pay 50% deposit on confirmation, which as you well no, you did not do, (nor did we insist in your case, as you have been a fairly long-standing customer).
We are extremely busy and are not able to attend everyone who calls in the manner which we would like, but we do try our best to prioritise our existing customers.
Also, as you know, the maintenance was carried out last week. As far as I am aware you received the bill for the agreed amount, but have not paid that either (though I would happily be proved wrong, if you would like to send us a copy of the remittance advice).
From the first consultation to the commissioning and set up of a new Air Conditioning installation the attention to detail and quality of service was excellent.
Thank you, Steve.
It was also a pleasure to do business with you!!
I do not live in Spain permanently and our air conditioning unit needed replacing. I was recommended by a friend who had recently had an entire new install on his substantial home. Oasis were brilliant ! They inspected and quoted (competetively) and once approved installed efficiently and left everything in clean order. Highly recommend Oasis
Alan, Nueva Andalucia
Many thanks for your kind words and taking the trouble to share your experience. Both are very much appreciated. And I’m delighted that everything went as well or better than you hoped!!
Warm regards, Alex
Great experience: short notice works completed to fit around holiday rental tenants . New system, good product , good advice and great communication from Alex. Workmen tidy and efficient, many thanks!
Many thanks to you, Lee! We're very pleased that you were happy with the whole experience. And I shall pass on your positive feedback to the guys involved. :)
2 years ago, I had my air conditioning replaced by Alex and his team. Perfect installation, and on schedule...
A few days ago, I had a "defrost warning light" in my air conditioner.
I simply reported it to Alex, who took advantage of a intervention from one of his technician near my home to make a check of my installation. Free of charge, and I am out of warranty.
I wanted mentioned his professionalism.
Merci beaucoup Patrick. Nous sommes heureux que vous continuiez à être un client satisfait.
Very professional team and the Manager Alex is a true professional. Our central AC broke down in the middle of the heat late July. I found Oasis on internet and called. Alex was at our place in 45 min and the new Central AC unit and fan were installed promptly and at the exact time promised (The visit was Thursday afternoon, the AC was fully installed Monday morning (in 2 working days!). I recommend Oasis, a true professional team.
Thank you George for your kind words (& your business, of course). We all do our best to meet our customers’ requirements, so it’s great when it works out & we are thrilled to know that our efforts are appreciated!!
Kind regards, Alex
We used Oasis to remove our very old and noisy A/C unit and replace it. The service by Alex and the installation team were first class. We cannot recommend this Company highly enough. Pat and Mike McLoughlin
Thank you Pat (& Mike) for your kind words! I have passed on your comments to the team. And thank you for choosing us to carry out the work for you!!
Warm regards, Alex
The work of the people doing the actual installation can only be classified as impeccable. The workmanship far exceeded what one (after 40 years) regrettably has come to expect here on the Costa del Sol, with an attention to detail that can only come from years of experience in the field. I also appreciated the exhaustive technical knowledge the people doing the installation had, since me (being an engineer) formulated quite a few questions, all of which were responded to promptly. I must also say that the cleanliness adhered to was admirable (no spills, and everything left clean and tidy).
Dear Karl-Johan.
Thank you for your positive feedback and for taking the time & trouble to share it. Please know that each person involved with your installation has been informed of your kind words. Appreciation of one's efforts is always great to hear - so many thanks!
We look forward to servicing your ongoing requirements.
Kind regards, Alex
Great service professional and very responsive. Oasis had installed complete AC unit 2 years ago and the main circuit board get destroyed and it was out of warranty. They contact the manufacturer explained the situation and came out installed new one without any charge.
Just want to say thank your for service and definitely will use and recommend their service again. 👏🏼👏🏼👍🏽👍🏽
Hi Dan.
We are delighted that we were able to help you with this incident!
Obviously we couldn't have done it without Daikin agreeing to supply the part free of charge albeit outside of the warranty period!
Many thanks for taking the trouble to share your experience!
Alex and team at Oasis were beyond expectation's.
Fact is, I had contacted 2 OTHER COMPANIES, before Oasis. 1 company said they would call back next week, another asked when I would need the air conditioning. if I lived here, yes I live here, but I never heard back from any of them!
THEN I contacted OASIS via email. 20 minutes after ALEX called.
he came to our home the same afternoon. within a short time, the team had installed air conditioning with room control for 5 zones. amazing. they were all very professional, on time, and friendly, cleaned too.
we highly recommend OASIS for any task, and will definitely contact Alex for any other tasks in their ability. THANK YOU. kindly Marianne.
Thank you, Marianne. I am so pleased that you are happy with the solution we found for you and with the work that the team carried out! And, of course, a very big thank you from all of us for taking the time to share your experience!
From the start of obtaining a quote to actually finishing the work Oasis have been professional throughout, providing a comprehensive quote which once accepted, resulted in the work being done on a date and time to suit us.
The quality of work is first class, we're delighted.
Simply brilliant to find someone who delivers in every respect.
Thank you, John. Firstly, of course, for your business! But also for taking the time and trouble to share your experience publicly. It's much appreciated by all of us!
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