Serrato Luz S.L. - San Pedro de Alcantara
A 0.06 km
ElRayo — Fontanería Urgente y Tienda de Suministros Online
ElRayo — Fontanería Urgente y Tienda de Suministros Online
🇬🇧 Terrible experience with Oasis. Since May, I've been trying to get a date for a simple filter cleaning service for my air conditioning, and it's now June 16. Despite repeated WhatsApp messages and calls, they only reply with excuses like "we're too busy" or "we’ll contact you soon." For the sale and installation of the AC, they had no problem being quick and responsive. But now that it’s time for basic maintenance, they’re completely unreliable. No clear communication, no service, and nobody on the phone is able to schedule anything. Completely unacceptable. I do not recommend them at all.
🇪🇦 Una experiencia pésima con Oasis. Desde mayo estoy intentando conseguir una cita para una simple limpieza de filtros del aire acondicionado, y ya estamos a 16 de junio. Les he enviado muchos WhatsApps y he llamado mil veces, y solo me responden con excusas como "estamos muy liados" o "ya te llamaremos". Para venderme el aire y hacer la instalación fueron rapidísimos. Pero ahora, para algo tan básico como el mantenimiento, no responden ni dan soluciones. Atiende el teléfono una persona que no puede ni dar fechas ni ayudar. Vergonzoso. No los recomiendo en absoluto.
Hello Fátima,
I think you are being a little harsh. But looking at other reviews you have left, perhaps I shouldn’t be surprised.
You received a quote on 15th May. We actually gave you a date for 22nd May, but apparently you had returned to Madrid without saying anything to us. The quote also stated that you should pay 50% deposit on confirmation, which as you well no, you did not do, (nor did we insist in your case, as you have been a fairly long-standing customer).
We are extremely busy and are not able to attend everyone who calls in the manner which we would like, but we do try our best to prioritise our existing customers.
Also, as you know, the maintenance was carried out last week. As far as I am aware you received the bill for the agreed amount, but have not paid that either (though I would happily be proved wrong, if you would like to send us a copy of the remittance advice).
Acaban de montarme un equipo de a/a y me han parecido buenos profesionales, serios y cumplidores. Por mi experiencia, los recomiendo, sin duda.
Muchas gracias, Gonzalo. Gracias por confiar en nosotros y tomar el tiempo para compartir tu experiencia.
Un saludo, Alex
He instalado recientemente en mi propiedad unos nuevos AC de la marca Daikin con Oasis. La instalación ha sido perfecta, llevada a cabo por buenos profesionales y en pocos días. Los equipos funcionan muy bien. Estoy muy contenta con el resultado y sin duda recomendaré Oasis a amigos y conocidos
Muchas gracias, Marcela.
Nos alegra mucho que la experiencia haya sido tan positiva y que hayas compartido la experiencia.
I do not live in Spain permanently and our air conditioning unit needed replacing. I was recommended by a friend who had recently had an entire new install on his substantial home. Oasis were brilliant ! They inspected and quoted (competetively) and once approved installed efficiently and left everything in clean order. Highly recommend Oasis
Alan, Nueva Andalucia
Many thanks for your kind words and taking the trouble to share your experience. Both are very much appreciated. And I’m delighted that everything went as well or better than you hoped!!
Warm regards, Alex
2 years ago, I had my air conditioning replaced by Alex and his team. Perfect installation, and on schedule...
A few days ago, I had a "defrost warning light" in my air conditioner.
I simply reported it to Alex, who took advantage of a intervention from one of his technician near my home to make a check of my installation. Free of charge, and I am out of warranty.
I wanted mentioned his professionalism.
Merci beaucoup Patrick. Nous sommes heureux que vous continuiez à être un client satisfait.
Great service professional and very responsive. Oasis had installed complete AC unit 2 years ago and the main circuit board get destroyed and it was out of warranty. They contact the manufacturer explained the situation and came out installed new one without any charge.
Just want to say thank your for service and definitely will use and recommend their service again. 👏🏼👏🏼👍🏽👍🏽
Hi Dan.
We are delighted that we were able to help you with this incident!
Obviously we couldn't have done it without Daikin agreeing to supply the part free of charge albeit outside of the warranty period!
Many thanks for taking the trouble to share your experience!
Very professional team and the Manager Alex is a true professional. Our central AC broke down in the middle of the heat late July. I found Oasis on internet and called. Alex was at our place in 45 min and the new Central AC unit and fan were installed promptly and at the exact time promised (The visit was Thursday afternoon, the AC was fully installed Monday morning (in 2 working days!). I recommend Oasis, a true professional team.
Thank you George for your kind words (& your business, of course). We all do our best to meet our customers’ requirements, so it’s great when it works out & we are thrilled to know that our efforts are appreciated!!
Kind regards, Alex
Alex and team at Oasis were beyond expectation's.
Fact is, I had contacted 2 OTHER COMPANIES, before Oasis. 1 company said they would call back next week, another asked when I would need the air conditioning. if I lived here, yes I live here, but I never heard back from any of them!
THEN I contacted OASIS via email. 20 minutes after ALEX called.
he came to our home the same afternoon. within a short time, the team had installed air conditioning with room control for 5 zones. amazing. they were all very professional, on time, and friendly, cleaned too.
we highly recommend OASIS for any task, and will definitely contact Alex for any other tasks in their ability. THANK YOU. kindly Marianne.
Thank you, Marianne. I am so pleased that you are happy with the solution we found for you and with the work that the team carried out! And, of course, a very big thank you from all of us for taking the time to share your experience!
Best and most professional company we have used in Spain full stop. Professional from start to finish - good price, all engineers punctual and standard of work excellent!!! Will be using them for all maintenance work. We run a business back home and this firm do things properly, simple as that. Would recommend every time.
Wow! Thank you, Chris. I have to say that you have also been a pleasure to do business with. We are very grateful for your business and your taking the time to give us such a positive endorsement! We look forward to dealing with your ongoing requirements! Kind regards, Alex
I contracted Oasis to fully replace my old ducted aircon with a new Daikin inverter based system. The new system will have 5 individually thermostat controlled zones (Airzone system), using the old ducts refitted with new Airzone grilles in all zones.
After initial contact to alternative suppliers I chose Oasis for the job based on:
1) Proximity: I live in Marbella
2) Responsiveness and reliability: Consistently, from first contact through installation and commissioning.
3) Professional advise
4) Price/quality
I am very satisfied with our new aircon system and the quality of work performed by Oasis. It has been a pleasure working with the Oasis team !
Hello John. Thank you for taking the time to share your positive experience working with us. We are delighted that you chose us to carry out this installation for you and, as with all our customers, that you are happy with the attention you received. I do, however, wonder what we needed to do to get a 5-star rating from you.... :)
Excellent service from start to finish. Competitive quote for replacement of my existing Daiken unit. Fitters turned up on time, carried out work very efficiently, cleaned up afterwards and the plasterer did a great job in fitting new access panels. Also handled any questions I had in a timely manner. Made what I thought was going to be very messy nightmare scenario very easy.
Thank you, Phil, for taking the trouble to write such a comprehensive review. We are delighted that your experience was so positive and hope we can install more Daikin units for your many neighbours in Elviria.
We used Oasis to remove our very old and noisy A/C unit and replace it. The service by Alex and the installation team were first class. We cannot recommend this Company highly enough. Pat and Mike McLoughlin
Thank you Pat (& Mike) for your kind words! I have passed on your comments to the team. And thank you for choosing us to carry out the work for you!!
Warm regards, Alex
From the start of obtaining a quote to actually finishing the work Oasis have been professional throughout, providing a comprehensive quote which once accepted, resulted in the work being done on a date and time to suit us.
The quality of work is first class, we're delighted.
Simply brilliant to find someone who delivers in every respect.
Thank you, John. Firstly, of course, for your business! But also for taking the time and trouble to share your experience publicly. It's much appreciated by all of us!
A big thank you to you and the team. After upgrading the two oil-fired boilers to Daikin heat pumps for heating & Domestic Hot Water needs in 2017, the installation of a Roldeck solar pool cover and Zodiac pool heat pump this year have been amazing. The systems are clean, energy efficient and simple to use. Your advice was spot on, the work carried out very professional, on budget & on time, and we are thrilled to have been recommended to you. We would certainly recommend you to anyone.
Many thanks, Luke. We are delighted that everything has turned out to your satisfaction. I will pass on your kind words to the team and look forward to carrying on helping with your ongoing maintenance and upgrade needs. And, of course, thank you so much for taking the trouble to write a review! It is much appreciated. Kind regards, Alex
I would like to thank you and the team for doing a brilliant job. I am very grateful for the advice and professionalism throughout.
The job was done quickly, the aircon works great, the flat was left in a very tidy condition by your team and I can't fault the service or the work in any way.
Pleasure doing business with you and I would not hesitate to recommend you.
You are very welcome, Andrea. Thank you so much for taking the trouble to leave a review - especially one so glowing!
From the first consultation to the commissioning and set up of a new Air Conditioning installation the attention to detail and quality of service was excellent.
Thank you, Steve.
It was also a pleasure to do business with you!!
The work of the people doing the actual installation can only be classified as impeccable. The workmanship far exceeded what one (after 40 years) regrettably has come to expect here on the Costa del Sol, with an attention to detail that can only come from years of experience in the field. I also appreciated the exhaustive technical knowledge the people doing the installation had, since me (being an engineer) formulated quite a few questions, all of which were responded to promptly. I must also say that the cleanliness adhered to was admirable (no spills, and everything left clean and tidy).
Dear Karl-Johan.
Thank you for your positive feedback and for taking the time & trouble to share it. Please know that each person involved with your installation has been informed of your kind words. Appreciation of one's efforts is always great to hear - so many thanks!
We look forward to servicing your ongoing requirements.
Kind regards, Alex
Brilliant professional service from start to finish. New aircon system installed within one day. Very clean finish. We are very happy with the service received and work done.
Thank you, Karen, firstly for your business but mainly for taking the trouble to write your kind review. It’s always great to know that one’s efforts are appreciated.
Great experience: short notice works completed to fit around holiday rental tenants . New system, good product , good advice and great communication from Alex. Workmen tidy and efficient, many thanks!
Many thanks to you, Lee! We're very pleased that you were happy with the whole experience. And I shall pass on your positive feedback to the guys involved. :)
Professional, fast and friendly service with a smile.
They fixed our problem with air conditioner in one hour.
Big thumbs up!
A 0.06 km
A 0.12 km
A 0.15 km
A 0.29 km
A 0.55 km
A 0.9 km
A 1.11 km
A 1.47 km
A 1.55 km